Return and Refund Policy
Fishing Store India accepts return requests only when the item delivered is incorrect or arrives damaged. Please check the product, size, colour, variant and pack quantity before placing your order.
1. Report a wrong or damaged item within 2 days
Contact izzawaindia@gmail.com within 2 days of delivery with your order number, a description of the issue and your unboxing video. Return requests are subject to verification and approval.
2. An unboxing video is mandatory
Record one clear, continuous video showing the unopened parcel, shipping label, opening of the packaging and the contents received. The video must clearly show the wrong item or damage. Claims without a clear, continuous unboxing video will be rejected.
3. Items that are not eligible
- Items ordered incorrectly by the customer, including the wrong size, colour, model, variant or quantity.
- Change of mind, personal preference or an item no longer being required.
- Used, altered or customer-damaged products, including damage from misuse, improper handling or installation.
- Items returned without their original packaging or proof of purchase.
4. Return approval and inspection
Keep the product unused and retain all original packaging, labels, accessories and included items. Do not send the item back before receiving return instructions. Approved returns will be inspected after receipt.
5. Replacement or refund
For an approved wrong-item or damaged-item claim, you may request a replacement, subject to availability, or a refund. Approved refunds are processed within 7–10 working days to the original mode of payment. Shipping charges are non-refundable unless the return is due to our error, such as a wrong or damaged item.
6. Cancellation
Orders can only be cancelled before dispatch. Once an order has shipped, cancellation requests will not be accepted.